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Refund policy

Last updated: August 19, 2026

ACPartsDirect accepts eligible return requests submitted within 14 calendar days after delivery.

Return Eligibility

Returned products must be:

  • Unused, uninstalled, and unaltered.

  • In their original packaging.

  • Complete with all seals, labels, manuals, and accessories.

  • Accompanied by proof of purchase.

Before returning anything, email contact@acpartsdirect.us for authorization and shipping instructions. Unauthorized returns may be refused.

Refrigerants, AC Fluids, and Regulated Products

For safety and legal reasons, refrigerants, pressurized containers, AC fluids, chemicals, and other regulated products must remain factory-sealed and in safe, resalable condition.

Opened, installed, used, partially discharged, punctured, leaking, contaminated, or otherwise compromised products cannot be returned unless they arrived damaged, defective, or incorrect.

Never ship a leaking or damaged cylinder without instructions from ACPartsDirect. Carrier and hazardous-material regulations may restrict or prohibit certain returns.

Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery. If a product arrives damaged, defective, leaking, or incorrect, contact us as soon as possible.

Include:

  • Your order number.

  • A description of the problem.

  • Photographs of the product.

  • Photographs of the packaging and shipping label.

  • Photographs of any visible damage or leakage.

We will review the claim and provide appropriate instructions.

Return Shipping

Customers are responsible for return shipping costs on approved change-of-mind returns.

ACPartsDirect will cover authorized return shipping when we sent an incorrect product or confirm that a product arrived damaged or defective.

Original shipping charges are nonrefundable unless the return results from our error.

Refunds

After receiving and inspecting an authorized return, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time before the credit appears.

Cancellations

Contact us immediately if you need to cancel an order. We will try to accommodate the request, but cancellation is not guaranteed after processing or shipment begins.

Orders that have already shipped are subject to this Refund Policy.

Questions: contact@acpartsdirect.us